Inspection outcome: Standards met
Last inspection: 25/09/2019
Pharmacy context
An independent pharmacy located on a busy high street in Pinner, London, serving the local community. It is a family-run business and has been owned by the regular pharmacist for six years. The pharmacy dispenses NHS and private prescriptions, sells a range of over‐the‐counter medicines and provides health advice. The pharmacy also provides Medicines Use Reviews (MURs), New Medicine Service (NMS), multi-compartment compliance aids for patients in their own homes and care homes, flu vaccinations and deliveries.
Inspection summary findings
Principle 1. Governance
The pharmacy manages most of its risks effectively. Pharmacy team members understand how they can protect the welfare of vulnerable people. And, they protect people’s private information well. When mistakes happen, pharmacy team members deal with them responsibly and share any learnings. The pharmacy keeps its records in accordance with the law.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Members of the pharmacy team understand their roles and responsibilities. And, they are encouraged to complete ongoing training to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is safe and clean, and suitable for delivery of its services. The pharmacy is secure when closed and pharmacy team members use a private room for sensitive conversations with people.
Principle 4. Services, including medicines management
The pharmacy delivers its services in a safe and effective manner, and people with a range of needs can access them. The pharmacy sources, stores and manages its medicines safely, and so makes sure that the medicines it supplies are fit for purpose. Team members identify people supplied with high‐risk medicines so that they can be given extra information they need to take their medicines safely. The pharmacy responds satisfactorily to drug alerts or product recalls so that people only get medicines or devices which are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities to provide its services safely. These are clean and fit for purpose.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |