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Pharmacy inspections

Inspection reports and learning from inspections

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Carrs Pharmacy (1032991)

Inspection outcome: Standards met

Last inspection: 29/08/2019

Pharmacy context

The pharmacy is located on a parade of shops close to a busy high street which is surrounded by residential premises. And is part of a large chain of pharmacies. The people who use the pharmacy are mainly older people. The pharmacy receives around 90% of its prescriptions electronically. And it provides a range of services, including Medicines Use Reviews, the New Medicine Service, travel vaccinations and antimal​arials, emergency hormonal contraception, influenza vaccination (seasonal) and a minor ailments scheme. It supplies medication in multi-compartment compliance packs to a large number of people who live in their own homes to help them manage their medicines. And it provides substance misuse medications to small number of people.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It records and regularly reviews any mistakes that happen during the dispensing process. It uses this information to help make its services safer and reduce any future risk. It mostly protects people’s personal information and it regularly seeks feedback from people who use the pharmacy. It generally keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And team members understand their role in protecting vulnerable people.

Principle 2. Staff

Good practice

The pharmacy has enough trained team members to provide its services safely. The team discusses adverse incidents and uses these to learn and improve. Team members are provided with ongoing and structured training to support their learning needs and maintain their knowledge and skills. And they get time set aside in work to complete it. They can raise any concerns or make suggestions. This means that they can help improve the systems in the pharmacy. The team members can take professional decisions to ensure people taking medicines are safe. These are not affected by the pharmacy’s targets.

Principle 3. Premises

Standards met

The premises provide a safe, secure, and clean environment for the pharmacy's services.

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy manages its services well and provides them safely. It gets its medicines from reputable suppliers and stores them properly. It responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. People with a range of needs can access the pharmacy’s services. But the pharmacy doesn't always highlight prescriptions for higher-risk medicines. And this may mean that it misses opportunities to speak with people when they collect these medicines. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.

Pharmacy details

94 Calverley Road
TUNBRIDGE WELLS
TN12UN
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards