Inspection outcome: Standards met
Last inspection: 17/07/2019
Pharmacy context
This is a busy community pharmacy located in a parade of shops in a residential area close to a medical centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. It supplies medications in multi-compartment compliance aids to help people take their medicines at the right time. These are assembled and checked in the company’s hub pharmacy on the first floor.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages risks and takes some action to improve patient safety. Members of the pharmacy team work to professional standards but new members of the team may not always be clear about their roles and responsibilities. The team generally keep the records required by law, but some details are missing, which could make it harder to understand what has happened if queries arise. The team members keep people's private information safe and follow procedures to protect children and vulnerable adults.
Principle 2. Staff
Members of the pharmacy team members are generally qualified for the jobs they do. They get some ongoing training. But this does not happen regularly, so their knowledge may not be always fully up to date. The team members work well together. They are comfortable providing feedback to their manager and receive feedback about their own performance.
Principle 3. Premises
The premises generally provide a professional environment for people to receive healthcare. The pharmacy has a private consultation room that enables it to provide members of the public with the opportunity to have confidential conversations.
Principle 4. Services, including medicines management
The
pharmacy’s services are accessible to most people and they are generally well
managed, so people receive appropriate care. The pharmacy sources, stores and
supplies medicines safely. And it carries out some checks to ensure medicines
are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |