Carleton-In-Craven Pharmacy (1113486)

Inspection summary findings

Principle 1. Governance

The pharmacy team generally identifies and manages the risks associated with its services. People using the pharmacy can raise concerns and provide feedback. The team members respond well to this feedback. And they use it to improve the efficient delivery of pharmacy services. The team members have training, guidance and experience to respond to safeguarding concerns. So, they can help protect the welfare of children and vulnerable adults. The pharmacy team members respond appropriately when errors happen. They discuss the errors and they take the action needed to help prevent similar errors happening again. The pharmacy has written procedures that the pharmacy team follows. But the procedures have not been recently reviewed. This means there is a risk that team members may not be following up-to-date procedures.

Principle 2. Staff

The pharmacy has a team with the qualifications and skills to support the pharmacy’s services. The pharmacy reviews and manages the impact of increased workload. The pharmacy introduces different ways of working for the team members and provides more computers to help them deliver safe and efficient pharmacy services. The pharmacy offers team members some opportunities to complete more training. And it provides feedback to team members on their performance. The team members support each other in their day-to-day work. And they usually share information and learning particularly from errors when dispensing. So, they can improve their performance and skills. The team members introduce processes to improve their efficiency and safety in the way they work.

Principle 3. Premises

The pharmacy premises are clean, secure and suitable for the services provided. The pharmacy has good facilities to meet the needs of people requiring privacy when using the pharmacy services.

Principle 4. Services, including medicines management

The pharmacy team members provide services that support people's health needs. And they manage the pharmacy services well. When team members identify issues that may affect the safe and effective delivery of services, they proactively act to address them. The pharmacy team members keep records of prescription requests and deliveries. So, they can effectively deal with any queries. The pharmacy obtains its medicines from reputable sources. And it stores and manages medicines well.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide safe services and to protect people’s private information.