Inspection outcome: Standards met
Last inspection: 04/12/2019
Pharmacy context
This is a pharmacy on the high street of the village of Auchinleck. It offers the usual range of Pharmacy First services including flu vaccination. It dispenses NHS prescriptions for both repeat and walk-in medicines. And it provides support for people by supplying medicines in multi-compartment compliance packs. It also dispenses medicines to people living in care homes. It dispenses methadone for people and supervises some of their doses. Other services provided include the chronic medication service (CMS) and minor ailments scheme (EMAS) as well as monitoring of people's blood glucose and blood pressure. And the Warrington Hub supports the pharmacy by dispensing some of its repeat prescription items in original packs.
Inspection summary findings
Principle 1. Governance
The pharmacy has a complete set of properly authorised written procedures to support the pharmacy team in its work. And pharmacy team members have signed to show they have read and understood them. They protect the privacy and confidentiality of people’s information. And pharmacy team members are aware of how to help protect children and vulnerable adults from harm. But the pharmacy team members do not make full use of the company’s risk management system to identify and manage risks with its services. They consistently record near miss errors that happen whilst dispensing, but don’t always record their full details. And sometimes there is a lack of effective review to identify learnings from these incidents to help prevent recurrence. The pharmacy informs people on how to provide feedback on its services. And there is evidence that they act on feedback they do receive and use it to drive improvement.
Principle 2. Staff
The pharmacy team has the skills and knowledge to provide a range of services to meet people’s health needs. Pharmacy team members have access to training and have time during the working day to use these resources to develop their skills. The pharmacy has a suitable numbers of qualified team members to safely provide the services offered. And they work well together to discuss and implement ideas to improve services for people.
Principle 3. Premises
The pharmacy is secure and clean and tidy. It has appropriate arrangements for people to have private talks with the pharmacist.
Principle 4. Services, including medicines management
The pharmacy offers a range of services to meet the needs of local people. It uses a range of safe working techniques. These include baskets to keep items and prescriptions together whilst dispensing. And audit trails to track dispensing. The pharmacy has processes that manage the risks with the supply of medicines in multi-compartment compliance packs. But the provision of descriptions of some medicines in these packs is inconsistent. The pharmacy team members provide advice to people taking high-risk medicines. The pharmacy has good arrangements for dealing with medicine recalls.
Principle 5. Equipment and facilities
The pharmacy has enough equipment for the services it offers and it maintains such equipment to provide accurate measurement.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |