Pharmacy context
This pharmacy is located in a residential area in Barnet. It is closed to members of the public and provides its services via its website, www.caplet-pharmacy.com. Its activities include dispensing NHS prescriptions mainly for care homes and some individuals in the local area. The pharmacy sells both pharmacy-only and over-the-counter medicines via its website to be delivered to their home.
Inspection summary findings
Principle 1. Governance
The pharmacy does not adequately manage the risks associated with selling medicines online. It has not completed any risk assessments or audits for its online sales and cannot show that all sales are made appropriately. Also, there are no records about any interventions the pharmacy makes to ensure supplies are safe and appropriate when people make repeat purchases of medicines liable to misuse or large quantities of medicines in a single transaction. The pharmacy does not make and retain complete responsible pharmacist (RP) records as required by law. And so it cannot always show who is responsible for overseeing the pharmacy's services when the pharmacy is open. However, people can give feedback to the pharmacy. The pharmacy does not record all its mistakes, so the team may miss opportunities to review these and put actions in place to prevent similar mistakes happening again. And the pharmacy has written procedures for team members to follow. But not all team members have read them and so they may not be working in the most safe and efficient way.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. However, not all team members are appropriately trained for their roles and they carry out tasks which they are not always qualified to do. Team members feel comfortable to give feedback or raise concerns they may have.
Principle 3. Premises
The premises are kept secure from unauthorised access. The pharamcy is generally kept clean and has sufficient space to safely manage its workload.
Principle 4. Services, including medicines management
The pharmacy cannot demonstrate it carries out all its services safely. It does not perform sufficient checks to ensure it is making sales of medicines safely online. And it does not have the necessary signed patient group directions (PGDs) available in the pharmacy to refer to when providing the NHS Pharmacy First service. However, the pharmacy obtains its medicines from licensed wholesalers and stores them appropriately. It receives information about drug alerts and recalls. But it does not always keep evidence to show they have been actioned, making it harder for the pharmacy to show how it has protected people using its services.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And it keeps its equipment clean.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.