Inspection outcome: Standards met
Last inspection: 10/02/2020
Pharmacy context
This community pharmacy is located in the town centre opposite a large integrated care centre which has several GP practices, dentists, a walk in centre and other community health services and clinics. The pharmacy dispenses NHS prescriptions and sells a small range of over-the-counter medicines. It supplies some medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. The pharmacy changed ownership in November 2018.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it takes some action to improve patient safety. It completes the records that it needs to by law and asks its customers for their views and feedback. Team members keep people’s private information safe and understand how they can help to protect the welfare of vulnerable people. But they have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or understand who is accountable for what.
Principle 2. Staff
The pharmacy team members have the right qualifications for the jobs they do. They are comfortable providing feedback to their manager and receive informal feedback about their own performance. They get some ongoing training to help them keep up to date. But this is not structured, so they could develop gaps in their knowledge.
Principle 3. Premises
Principle 4. Services, including medicines management
The pharmacy offers a range of healthcare services which are generally well managed and easy for people to access. The pharmacy team members are helpful and give healthcare advice and support to people. The pharmacy gets its medicines from licensed suppliers and it carries out some checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |