Inspection outcome: Standards met
Last inspection: 14/11/2024
Pharmacy context
This pharmacy is inside a medical centre in an inner-city district of Cardiff. It sells a range of over‐the‐counter medicines and dispenses NHS and private prescriptions. The pharmacy offers a range of services including provision of emergency hormonal contraception, treatment for minor ailments and a seasonal influenza vaccination service for NHS patients. Substance misuse services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy has written procedures to help make sure the team works safely. Its team members record and review their mistakes so they can learn from them. And they take action to help reduce the risk of similar mistakes happening again. The pharmacy keeps the records it needs to by law. But details are missing from some of the records, so it may not always be able to show exactly what has happened if any problems arise. Pharmacy team members keep people’s private information safe. And they understand how to recognise and report concerns about vulnerable people to help keep them safe.
Principle 2. Staff
The pharmacy has enough staff to manage its workload safely. Pharmacy team members are properly trained for the jobs they do. And they feel comfortable speaking up about any concerns they have.
Principle 3. Premises
The pharmacy is clean, tidy and well-organised. It has enough space to allow for safe working. There is a room where people can have conversations with team members in private.
Principle 4. Services, including medicines management
The pharmacy’s services are mostly easy for people to access. Its working practices are generally safe and effective. It largely stores its medicines appropriately and carries out checks to make sure they are in good condition and suitable to supply.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities it needs to provide the services they offer. And they use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |