Inspection outcome: Standards met
Last inspection: 26/06/2019
Pharmacy context
This is a quiet community pharmacy located on a busy main road with local shops and services in the Lozells area of Birmingham. People using the pharmacy are from the local community which is very ethnically diverse with a high population of people of Afro-Caribbean, Bangladeshi and Pakistani origin. The pharmacy primarily dispenses NHS prescriptions and provides a limited range of services such as Medicines Use Reviews (MURs) and it supplies some medicines in weekly compliance packs.
Inspection summary findings
Principle 1. Governance
The pharmacy effectively manages the risks associated with the services to make sure people receive appropriate care. People can give feedback and make a complaint about the services. Members of the pharmacy team are clear about their responsibilities and follow written procedures to make sure they work safely. They record their mistakes so that they can learn from them. And they make changes to stop the same sort of mistakes from happening again.
Principle 2. Staff
The pharmacy has enough team members to manage the current workload and the services that it provides. The team members plan pharmacist absences, so they always have sufficient cover to provide the services. They receive ongoing training so that they can keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy provides a safe, secure and professional environment for people to receive healthcare.
Principle 4. Services, including medicines management
The pharmacy manages its services and supplies medicines safely. People receive advice about their medicines when collecting their prescriptions and pharmacy staff meet the needs of the local community by providing advice in different languages. The pharmacy gets its medicines from licensed suppliers, and the team members store medicines securely and at the correct temperature, so that they are safe to use.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |