Inspection outcome: Standards met
Last inspection: 09/05/2019
Pharmacy context
This is a community pharmacy in a residential area to the east of the city of Bristol. Its customers are mainly elderly but, there is a school close by and so some parents also use the pharmacy. They mainly dispense NHS prescriptions and sell over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy team members identify and manage risks satisfactorily. But, they could learn more from their mistakes to prevent them from happening again. The pharmacy identifies prescriptions for high-risk medicines. This helps its staff to supply these safely and to make sure that people use them properly. The pharmacy is appropriately insured to protect people if things go wrong. The team keep the up-to-date records that they must keep by law. They keep people’s private information safe and know how to protect vulnerable people.
Principle 2. Staff
The pharmacy generally has sufficient staff to deal with the workload and the team is supported by the company when someone is unexpectedly absent. The team are encouraged to keep their skills up to date. The team members who are in training are supported. The pharmacy team work well together. They are comfortable about providing feedback to their manager and this is acted on.
Principle 3. Premises
The pharmacy looks professional. It is tidy and organised. There is good signposting to the consultation room on the door. But, this is not visible to people entering the pharmacy and so they may not know that there is somewhere private for them to talk.
Principle 4. Services, including medicines management
Most people can access the services the pharmacy offers. But, some people with specific mobility needs may have difficulty entering the pharmacy. The services are generally effectively managed to make sure that they are provided safely. The pharmacy team make sure that people have the information that they need to use their medicines safely and effectively. And, the pharmacist intervenes if people are not using their medicines properly, they are suffering from side effects or medicines are not safe for them to take. But, the team could be better at identifying any concerns with people who use the pharmacy’s managed repeat prescription service. The pharmacy gets its medicines from suppliers. Medicines are stored and disposed of safely. The pharmacy team make sure that people only get medicines or devices that are safe.
Principle 5. Equipment and facilities
The pharmacy has the appropriate equipment and facilities for the services it provides.
Pharmacy details
1 School Road
Park Estate
Cadbury Heath; Warmley;
BRISTOL
BS308EN
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |