Inspection outcome: Standards met
Last inspection: 04/07/2022
Pharmacy context
The pharmacy is located on a busy local high street next door to a GP surgery and in close proximity to several other surgeries. It serves a mixed local population. The pharmacy provides a range of services, including the New Medicine Service and flu vaccinations. It also supplies medications in multi-compartment compliance packs to some people who live in their own homes to help them manage their medicines. And it provides substance misuse medications.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately identifies and manages the risks associated with its services to help provide them safely. It largely keeps the records it needs to keep by law, to show that its medicines are supplied safely and legally. And it protects people’s personal information. People who use the pharmacy can provide feedback about its services. When a dispensing mistake occurs, team members generally react appropriately. But they do not always make a record of dispensing mistakes. So, they might be missing opportunities to learn and make the services safer.
Principle 2. Staff
The pharmacy has enough staff to adequately manage its workload. Members of the pharmacy team are provided with some in-house training relevant to their roles and responsibilities. And they have opportunities to give feedback to help improve the pharmacy's services.
Principle 3. Premises
The premises are suitable for the services offered and they are kept secure. There is a room where people can have private conversations with a team member.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services. Overall, the pharmacy provides its services safely, particularly the multi-compartment pack service, which is well organised. It orders its medicines from reputable sources and largely stores them properly. But the pharmacy does not always identify people taking higher-risk medicines. This may mean that team members may miss out on oppurtunities to provide people with further information about these medicines.
Principle 5. Equipment and facilities
The pharmacy generally has the equipment and facilities it needs to provide its services safely. But it does not always use suitable measuring equipment to measure liquids.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |