Inspection outcome: Standards met
Last inspection: 22/08/2019
Pharmacy context
This is a busy community pharmacy located next to a GP surgery in the town of Burslem, Stoke-on-Trent. Most people who use the pharmacy are patients at the surgery next door and the surrounding area is a mixture of residential and commercial properties. The pharmacy dispenses prescriptions, delivers medicines to people who are housebound and provides multi-compartment compliance aid packs, to help make sure people take their medicines at the right time. The pharmacy sells a small range of over-the-counter medicines and provides several other services, including the supply of emergency hormonal contraception (EHC) and local services for the treatment of urinary tract infections (UTI) and impetigo.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are generally safe and effective. It has written procedures to help make sure team members complete tasks effectively and it keeps the records it needs to by law. The pharmacy explains how it uses and processes personal data. Its team members complete training to help make sure they keep people’s private information safe and they understand how to raise concerns to help safeguard the wellbeing of vulnerable people.
Principle 2. Staff
The pharmacy has enough staff to manage its current dispensing workload. Team members hold the appropriate qualifications for their roles, they complete additional training to help stay up-to-date and get feedback on their development so that they can learn and improve.
Principle 3. Premises
The pharmacy provides a suitable environment for healthcare. The pharmacy is secure, and it has a consultation room to enable it to provide members of the public with access to an area for private and confidential discussions.
Principle 4. Services, including medicines management
The pharmacy’ services are generally accessible and suitably managed so that people receive appropriate care. It obtains medicines from reputable sources and it carries out some checks to make sure that they are suitable for supply. But it could do more to make sure that people on high-risk medicines receive all the information that they need.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely and it is used in a way that protects people’s privacy.
Pharmacy details
Burslem Health Centre
Chapel Lane
Burslem
STOKE-ON-TRENT
ST62AB
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |