Inspection outcome: Standards met
Last inspection: 25/07/2019
Pharmacy context
This is a community pharmacy situated next to a surgery. It sells over-the-counter medicines and it dispenses NHS and private prescriptions. The pharmacy also offers advice about the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. And it delivers medicines to people’s homes.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. Team members record and learn from any mistakes, which helps make the services safer for people to use. They are clear about their roles and responsibilities. The pharmacy keeps the records it needs to by law to make sure that it supplies medicines safely and legally. Team members know how to protect people’s personal information. And how to protect vulnerable people
Principle 2. Staff
The pharmacy has enough qualified staff to provide safe and effective services. The pharmacy team members are competent and have the skills and qualifications they need for their role. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.
Principle 3. Premises
The pharmacy's premises are of a suitable size for the services it provides. The pharmacy is clean and well maintained. And people can have private conversations with the team in a consultation room.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. The pharmacy manages its services adequately. It takes care when dispensing medicines in devices to help people take their medication. The pharmacy delivers medication to people's homes. But it doesn't get people to sign for the receipt of their medicines. So, it may be difficult to resolve any queries with deliveries. The pharmacy gets its medicines from reputable sources. And it generally stores and manages medicines and related items appropriately.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |