Burnley Late Night Pharmacy (1106144)

Inspection summary findings

Principle 1. Governance

The pharmacy has procedures, which team members follow, to help identify and manage risks with its services. It protects people’s confidential information. And it ensures some team members complete training, so they know how to safeguard the welfare of children and vulnerable adults. The pharmacy asks people using its services for their views and gives them opportunities to raise concerns. And it listens to these views when considering changes to pharmacy services. The pharmacy mostly keeps the records it must by law. But, it doesn’t always identify and rectify discrepancies in some records quickly. The pharmacy team members record, discuss and learn from mistakes that happen. But they don’t always fully use the information and so they may miss opportunities to improve.

Principle 2. Staff

Pharmacy team members have the right qualifications and skills for their roles and the services they provide. They have regular performance reviews. And complete training ad-hoc to help keep their skills and knowledge up to date. Pharmacy team members discuss mistakes openly together. And they feel comfortable raising concerns or putting forward ideas to improve the delivery of services. 

Principle 3. Premises

The pharmacy is generally maintained to the required standards. But, some shelves are cluttered and untidy. The pharmacy provides a suitable space for the health services provided. And, it has a room where people can speak to pharmacy team members privately.

Principle 4. Services, including medicines management

The pharmacy is accessible to people and it generally manages its services safely and effectively. It sources its medicines from licenced suppliers. And it mostly stores and manages its medicines appropriately. But, pharmacy team members don’t always keep medicines in the original packs or label these stock medicines correctly. So, they may not know if these medicines expire or are recalled. Pharmacy team members dispense medicines into devices to help people remember to take them correctly. They provide information with these devices to help people know when to take their medicines and to identify what they look like. Pharmacy team members take some steps to identify people taking high-risk medicines. And, they provide them with some advice. But, they don’t always have written information for people to take away. So, people may not have all the information they need to help them take their medicines.

Principle 5. Equipment and facilities

The pharmacy has the necessary equipment available, which it properly maintains. And it manages and uses the equipment in ways that protect confidentiality.