Inspection outcome: Standards met
Last inspection: 06/08/2020
Pharmacy context
This is a busy community pharmacy located in a residential area next to a medical centre. Most people who use the pharmacy are from the local area. The pharmacy dispenses mainly NHS prescriptions and sells a range of over-the-counter medicines. It supplies a large number of medicines in multi-compartment compliance aid packs to help people take their medicines at the right time. It does not have a private consultation room which limits the services which the pharmacy is able to offer. The
inspection was undertaken during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages risks to make sure its services are safe, and it takes some action to improve patient safety. It completes the records that it needs to by law and it asks its customers for their views and feedback. The pharmacy team members keep people's private information safe and understand how to protect the welfare of vulnerable people. Team members work to professional standards, but some members of the team have not confirmed their understanding of the pharmacy’s written procedures, so they may not always work effectively or fully understand their roles and responsibilities.
Principle 2. Staff
The pharmacy team members are qualified for the jobs they do. They are comfortable providing feedback to their manager and they receive feedback about their own performance. But ongoing training does not happen regularly and it is not always recorded, so their knowledge may not be fully up to date.
Principle 3. Premises
The premises generally provide a professional environment for people to receive healthcare. The pharmacy does not have a consultation room, so members of the public might not always be able to have confidential conversations in private, and this also limits the services which the pharmacy is able to offer.
Principle 4. Services, including medicines management
The pharmacy offers a simple dispensing service which is generally well managed. The pharmacy sources and supplies medicines safely. And the pharmacy team carries out appropriate checks to ensure medicines are in good condition and suitable to supply.
Principle 5. Equipment and facilities
Members of the pharmacy team have the equipment and facilities they need for the services they provide. They maintain the equipment so that it is safe and use it in a way that protects privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |