Bulwark Pharmacy (1043360)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. But, they could learn more from mistakes to prevent them from happening again. The pharmacy keeps the up-to-date records that it must by law. It is appropriately insured to protect people if things go wrong. The team generally keep people’s private information safe and they know how to protect vulnerable people.

Principle 2. Staff

The pharmacy generally has enough staff to manage its workload safely. But, they don’t have enough time to complete regular on-going learning and so may not be keeping their skills up to date. The team are comfortable about providing feedback to the manager. But, they don’t have meetings to encourage this feedback or meetings to share learning from mistakes or other issues.

Principle 3. Premises

The pharmacy largely looks professional. But, it could be tidier, cleaner and better use of the space could be made. There is signposting to the consultation room so it is clear to people that there is somewhere private for them to talk.

Principle 4. Services, including medicines management

Most people can access the services offered by the pharmacy. The services are largely effectively managed to make sure that they are delivered safely and effectively. But, some services, such as, those for controlled medicines or for medicines supplied in compliance aids, could be better managed to make sure that they are delivered safely. The pharmacy gets its medicines from appropriate sources.  But, there is some excess stock with little space to store it. The pharmacy team make sure that people only get medicines and devices that are safe.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities for the services it provided. The team members make sure that the equipment they use is clean.