Inspection outcome: Standards met
Last inspection: 16/10/2019
Pharmacy context
This is a community pharmacy close to a surgery on a main road into the city. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. It offers flu vaccination, blood pressure measurement and diabetes testing. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these mistakes and make changes to avoid the same mistakes happening again. Team members also review other incidents and processes. They discuss these and make changes to processes to improve services. The pharmacy keeps all the records that it needs to by law. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough trained or training team members to safely provide its services. The pharmacy compares team numbers with how busy it is. And it employs extra team members when required. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Pharmacy team members make decisions and use the professional judgement to help people. The team members discuss incidents. They learn from them to avoid the same thing happening again.
Principle 3. Premises
The premises are safe and clean, and suitable for the pharmacy’s services, although they are very small. The pharmacy team manages this space well. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.
Principle 4. Services, including medicines management
The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources. And it stores them properly. The pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
Pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |