Inspection outcome: Standards met
Last inspection: 30/04/2019
Pharmacy context
This pharmacy is located next to a medical centre in a residential suburb of Stoke-on-Trent. It mainly dispenses NHS prescriptions and supplies weekly compliance aid packs for people to use in their own homes. The pharmacy sells a range of over-the-counter medicines as well as offering NHS services including Medicine Use Reviews (MURs), the New Medicine Service (NMS) and a local minor ailments scheme. The pharmacy provides a private medicine supply service to a local Young Offender Institution (YOI), and offers testing services for both blood pressure and blood glucose. Substance misuse treatment services are also available.
Inspection summary findings
Principle 1. Governance
The pharmacy's working practices are generally safe and effective. It keeps the records it needs to by law. Pharmacy team members receive training so that they know how to keep people’s information private and raise concerns to protect vulnerable people. They follow written procedures to help ensure that they complete task safely. But they do not regularly review some of their mistakes. So, may miss out on learning opportunities and the chance to reduce future risks.
Principle 2. Staff
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services.
Principle 4. Services, including medicines management
The pharmacy manages its services safely, and people receive the information that they need to take their medicines properly. It obtains medicines from reputable sources and manages them reasonably well. But team members do not always carry out enough checks of some medicines.This increases the chance that medicines could be given out when they have passed their ‘use by’ dates.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |