Pharmacy context
This is a traditional community pharmacy located in a residential area of Erdington, West Midlands. People who use the pharmacy are from the local community and a home delivery service is available. The pharmacy primarily dispenses NHS prescriptions and it provides some NHS funded services. The pharmacy team dispenses medicines into multi-compartment compliance packs for people to help make sure they remember to take them. The inspection took place during the COVID-19 pandemic. Enforcement action has been taken against this pharmacy, which remains in force at the time of this inspection, and there are restrictions on the provision of some services. The enforcement action taken allows the pharmacy to continue providing other services, which are not affected by the restrictions imposed.
Inspection summary findings
Principle 1. Governance
The pharmacy manages the
risks associated with its services to make sure people receive appropriate
care. Members of the pharmacy team follow written procedures to make sure they
work safely. They record their mistakes so that they can learn from them, and
they make changes to stop the same sort of mistakes from happening again. The
pharmacy is responsive to feedback. The pharmacy team keeps people’s information
safe and team members understand their role in supporting vulnerable people.
Principle 2. Staff
The pharmacy generally has
enough team members to manage the workload and the services that it provides.
The team members plan holidays in advance so the pharmacy always has enough
cover to provide the services. The team members work well together in a
supportive environment, and they can raise concerns and make suggestions.
Principle 3. Premises
The pharmacy provides a
safe, secure and professional environment for people to receive healthcare
services. The pharmacy team uses a consultation room for some services and if
people want to have a conversation in private.
Principle 4. Services, including medicines management
The pharmacy offers a range
of healthcare services which are easy for people to access. It manages its
services and supplies medicines safely. The pharmacy obtains its medicines from
licensed suppliers, and stores them securely and at the correct temperature, so
they are safe to use. The team supplies medicines in multi-compartment
compliance packs for people who may have
difficulty managing their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. And the team uses equipment in a way that keeps people’s information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |