Inspection outcome: Standards met
Last inspection: 04/04/2022
Pharmacy context
This is a community pharmacy situated in a residential estate of Kingshurst, Birmingham. It relocated into brand new premises in December 2021. The pharmacy dispenses NHS prescriptions, provides a substance misuse service, and dispenses medication in multi-compartment compliance packs to some people who need assistance in managing their medicines at home. And it provides NHS funded services such as seasonal flu vaccinations, emergency hormonal contraception and treatment for urinary tract infections under a patient group direction. This inspection was undertaken during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure its services are delivered safely and effectively. Members of the pharmacy team generally keep the records in line with requirements to ensure medicines are supplied safely and legally. The pharmacy keeps people’s private information securely. Members of the pharmacy team understand how they can help protect vulnerable people. They record mistakes during the dispensing process. But the lack of detail and consistency in recording may limit their ability to review some of these incidents fully. And may mean they miss opportunities to learn and improve their processes.
Principle 2. Staff
The pharmacy has adequate staffing levels for its current workload. Members of the pharmacy team work well together, and they are able to raise concerns or make suggestions to help improve pharmacy services. And they have access to some training resources to help keep their skills and knowledge up to date.
Principle 3. Premises
The pharmacy premises are kept clean and suitable for the provision of healthcare services. And they are kept secured from unauthorised access.
Principle 4. Services, including medicines management
Overall, the pharmacy provides its services safely and effectively. People with different needs can access the pharmacy’s services. The pharmacy gets its medicines from reputable sources and generally stores them properly. Members of the pharmacy team generally take the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. But they do not always keep a record of the actions taken in response to these alerts. So, the pharmacy may not be able to provide assurances that concerns about medicines not fit for purpose are addressed in a timely manner.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services safely. And it maintains its facilities and equipment adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |