Inspection outcome: Standards met
Last inspection: 19/06/2024
Pharmacy context
This is a traditional community pharmacy, situated on a main road of a suburban residential area, serving the local population. It mainly prepares NHS prescription medicines, and it supplies several local care homes. The pharmacy orders people's repeat prescriptions on their behalf. A large number of people also receive their medicines in weekly multi‐compartment compliance packs to help make sure they take them safely. The pharmacy provides other NHS services including flu vaccinations, Pharmacy First, local minor ailment treatments and substance misuse treatment services. It also has a home delivery service.
Inspection summary findings
Principle 1. Governance
The pharmacy has written instructions to help make sure the team provides safe services. The team reviews its mistakes which helps it to learn from them. The pharmacy keeps records of controlled drugs (CD) transactions in accordance with legal requirements. And it monitors its CD stock. Team members understand the importance of protecting people's information, and their role in supporting vulnerable people.
Principle 2. Staff
The pharmacy has enough team members to manage its workload. Team members receive essential training for their roles. But the pharmacy does not always progress staff training in a timely fashion. So, team members may delay obtaining the knowledge and skills relevant to their role.
Principle 3. Premises
The premises are clean, secure and suitable for the pharmacy’s services. It has a private consultation room, so people can have confidential conversations with pharmacy team members and maintain their privacy.
Principle 4. Services, including medicines management
The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers. The pharmacy team completes some checks to make sure medicines are in good condition and suitable to supply, but it does not always keep supporting records to confirm this.
Principle 5. Equipment and facilities
The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |