Inspection outcome: Standards met
Last inspection: 28/10/2021
Pharmacy context
The pharmacy is in a village on the outskirts of Rotherham, South Yorkshire. Its main services include dispensing NHS prescriptions and selling over-the counter medicines. The pharmacy supplies some medicines in multi-compartment compliance packs, designed to help people to take their medicines. And it delivers medicines to people’s homes. The pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services appropriately. It keeps people’s private information secure. And it encourages feedback from members of the public about its services. The pharmacy generally keeps all records it must by law. Its team members have the knowledge and ability to recognise and raise concerns to help safeguard vulnerable people. Pharmacy team members behave openly and honestly by discussing their mistakes. And by acting to reduce risk following mistakes they make during the dispensing process.
Principle 2. Staff
The pharmacy employs a small, dedicated team of people who work together well. Pharmacy team members demonstrate enthusiasm for their roles. They engage in some continual learning associated with their roles. And they are confident in providing feedback and know how to raise a professional concern if needed.
Principle 3. Premises
The pharmacy premises are safe and secure. They provide a suitable space for the delivery of pharmacy services. People using the pharmacy can speak with a member of the pharmacy team in a private consultation room.
Principle 4. Services, including medicines management
The pharmacy ensures its services are accessible to people. It has written procedures to support its team in managing its services safely. The pharmacy obtains its medicines from reputable sources. And it stores its medicines safely and securely. The pharmacy team members recognise the risks associated with the pharmacy services provided. And they act with care to manage these risks. Pharmacy team members engage people in conversations about their health and the medicines they are taking. But they don’t regularly take the opportunity to record the outcomes of these conversations.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide its services. It maintains its equipment appropriately. And its team members act with care by using the equipment in a way which protects people’s confidentiality.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |