Pharmacy context
This pharmacy provides pharmacy services at a distance. People can access the pharmacy website and contact the pharmacy by telephone. It dispenses NHS prescriptions and supplies multi-compartment compliance packs to help people take their medication. The pharmacy requests prescriptions on behalf of people. And it delivers people’s medicines to their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. And it keeps the records it needs to by law. The pharmacy has written procedures. And it has adequate arrangements to protect people’s private information. People using the pharmacy can raise concerns and provide feedback. The pharmacy team members respond appropriately when errors happen. And they discuss what happened and act to prevent future mistakes. But they don’t fully record the errors or review them. This means the team does not have information to help identify patterns and reduce mistakes. The pharmacy team has some training to respond to safeguarding concerns to protect the welfare of children and vulnerable adults. But the pharmacist has not completed any safeguarding training specific to their role.
Principle 2. Staff
The pharmacy team members have the qualifications and skills to provide the pharmacy’s services. And they support each other in their day-to-day work. The team members discuss and share ideas. They identify improvements to the delivery of pharmacy services. And they update their processes to improve their efficiency and safety in the way they work.
Principle 3. Premises
The pharmacy is clean, secure and suitable for the services provided.
Principle 4. Services, including medicines management
The pharmacy provides services that support people's health needs. The pharmacy has adequate procedures to manage its services. It keeps records of prescription requests. So, it can deal with any queries effectively. But the delivery driver doesn’t obtain signatures from people for the receipt of their medicines. So, the pharmacy doesn’t have a robust audit trail and cannot evidence the safe delivery of people’s medicines. The pharmacy gets its medicines from reputable sources. And it generally stores and manages medication appropriately. Team members don't always check and record fridge temperatures. So, there is a risk if the fridge stops working, they may supply medicines that are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide safe services and it uses its facilities to protect people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |