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Pharmacy inspections

Inspection reports and learning from inspections

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Brookhouse Pharmacy (1031043)

Inspection outcome: Standards met

Last inspection: 19/11/2019

Pharmacy context

The pharmacy is in a parade of shops towards the end of the main shopping street. It provides NHS and private prescription dispensing mainly to local people. The team also dispenses medicines in multi-compartment compliance packs for some people. There is a visiting beautician and chiropodist who use a room in the pharmacy on one day each week.

Inspection summary findings

Principle 1. Governance

Standards met

Members of the pharmacy team generally work to professional standards and identify and manage risks effectively. They are clear about their roles and responsibilities. The pharmacy manages and protects information well and it tells people how their private information will be used. The team members also understand how they can help to protect the welfare of vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough qualified staff to provide safe services. Training is provided by the company and staff find this useful to help keep their skills and knowledge up to date. There is good communication between the pharmacists, and this helps to make services safe and effective for people.

Principle 3. Premises

Standards met

The premises are clean and generally provide a safe, secure and professional environment for people to receive healthcare.  Areas where the public are able to access could be better defined. All marked fire exits should be kept accessible.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally safe and effective, and it gets its medicines from reputable sources. Pharmacy team members are helpful and give advice to people. The pharmacy doesn’t always provide patient information leaflets when it supplies medicines in multicompartment compliance packs. So, some people may not have all the information they need to take their medicines safely.

Principle 5. Equipment and facilities

Standards met

The pharmacy generally has the right equipment for its services. It makes sure its equipment is safe to use.

Pharmacy details

20 Brook Parade
High Road
CHIGWELL
IG76PF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards