Inspection outcome: Standards met
Last inspection: 13/06/2019
Pharmacy context
This is a community pharmacy located in the centre of a busy market town. The pharmacy mainly dispenses NHS prescriptions. It supplies medicines in weekly multi-compartment compliance aids for people to use in their own homes and delivers medication to people who are housebound. It also sells a range of over-the-counter medicines and other health and beauty items. The pharmacy provides a number of other NHS services including Medicines Use Reviews (MURs) and the New Medicine Service (NMS). A substance misuse treatment service is also available.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages the risks associated with its services. It regularly asks people for their views and uses this feedback to make improvements. Pharmacy team members follow written procedures, so that they complete tasks safely. They keep people’s information safe and understand how to raise concerns to protect vulnerable people. The pharmacy keeps the records it needs to by law. But some details are missing, which may mean that the team are not always able to show what has happened if they need to.
Principle 2. Staff
Pharmacy team members are appropriately trained and work together effectively to manage the workload. They are comfortable raising concerns and providing feedback.
Principle 3. Premises
The pharmacy provides a suitable environment for the delivery of healthcare services. But the layout of the pharmacy is not ideal, and the consultation facilities are not easily accessible which may mean that people with mobility issues are less able to have private and confidential consultations.
Principle 4. Services, including medicines management
The pharmacy’s services are generally well managed so that people’s healthcare needs are met, and they receive all the information they need about their medicines. The pharmacy sources and store medicines appropriately and team members carry out some checks to make sure they are suitable for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to deliver its services safely.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |