Broadway Pharmacy (1040401)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. People who use the pharmacy can give feedback on its services. The pharmacy largely keeps the records it needs to by law so that medicines are supplied safely and legally. And the pharmacy team knows how to help protect the welfare of vulnerable people. Team members respond appropriately when mistakes happen during the dispensing process. But the pharmacy could do more to make sure that it keeps people’s private information secure at all times.

Principle 2. Staff

The pharmacy has enough team members to dispense and supply its medicines safely. Team members are given some ongoing training to keep their knowledge and skills up to date. But the pharmacy could do more to ensure team members are enrolled on the right training courses in a timely manner.

Principle 3. Premises

The pharmacy premises are suitable to provide healthcare services from. The pharmacy is presented well and kept appropriately clean as well as tidy. The pharmacy has plenty of space to provide its services. And has separate spaces where confidential conversations and services can take place easily.

Principle 4. Services, including medicines management

Overall, the pharmacy largely provides its services safely. It obtains its medicines from reputable sources, and generally manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts so that people get medicines and medical devices that are safe to use. People with a range of needs can access the pharmacy’s services. But the pharmacy does not always give people the information leaflets that come with their medicines. So, patients and carers may not always have all the information they need to use their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment and facilities it needs to provide services safely. And it keeps them clean.