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Pharmacy inspections

Inspection reports and learning from inspections

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Brights Dispensing Chemists (1040673)

Inspection outcome: Standards met

Last inspection: 14/01/2020

Pharmacy context

This is a community pharmacy located along a busy High Street in Harlesden, North west London. The pharmacy dispenses NHS and private prescriptions. It sells over-the-counter (OTC) medicines, provides a delivery service, offers Medicines Use Reviews (MURs), the New Medicine Service (NMS) and seasonal flu as well as travel vaccinations. The latter includes vaccinations for yellow fever. The pharmacy also supplies multi-compartment compliance aids to people if they find it difficult to manage their medicines.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, the pharmacy has safe working practices. Members of the pharmacy team monitor the safety of their services by recording their mistakes and learning from them. Team members generally understand how to protect the welfare of vulnerable people. And the pharmacy maintains most of its records appropriately in accordance with the law. But it does not always formally review its internal mistakes or record enough information in its private prescription records. This makes it harder for them to spot patterns to help prevent the same mistakes happening again. And they may not have enough information available if problems or queries arise in the future.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage its workload safely. Pharmacy team members are suitably trained for the tasks they undertake. They understand their responsibilities. And keep their skills and knowledge up to date by completing regular training.

Principle 3. Premises

Standards met

The pharmacy's premises are clean and secure. The pharmacy provides an appropriate environment to deliver healthcare services.

Principle 4. Services, including medicines management

Standards met

The pharmacy largely provides its services safely. The pharmacy’s team members ensure that their services are accessible to people with different needs. The pharmacy obtains its medicines from reputable sources, it stores and generally manages them appropriately. Team members identify prescriptions that require extra advice. But they don't always record enough information to show that they have considered the risks when some medicines are supplied inside compliance aids. This makes it difficult for them to show that they provide appropriate advice when these medicines are supplied.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the necessary equipment and facilities it needs to provide services safely. Its equipment is kept clean and helps protects people’s privacy.

Pharmacy details

118 Craven Park Road

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards