Inspection outcome: Standards met
Last inspection: 17/01/2020
Pharmacy context
The pharmacy is located in the centre of the busy market town of Bridgnorth. It dispenses prescriptions and sells a range if over-the-counter (OTC) medicines. The pharmacy provides some medicines in multi-compartment compliance aid packs, to help make sure people take them at the correct time. It also supplies medicines to a local nursing home and it offers a home delivery service. Additional services also available include Medicines Use Reviews (MURs) and a substance misuse treatment service.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages risks. It keeps the records it needs to by law and asks for feedback on its services to help make improvements. Pharmacy team members are clear about their roles and they are comfortable discussing when things go wrong, so that they can learn and improve. Team members understand how to keep people’s private information safe and escalate concerns to protect the wellbeing of vulnerable people.
Principle 2. Staff
Pharmacy team members work together well and can provide feedback and raise concerns. They are suitably trained for the jobs that they do, and they get some feedback on their development. But protected training time is not routinely provided, so some individuals may find it more difficult to keep their knowledge up to date.
Principle 3. Premises
Overall, the pharmacy is maintained to a suitable standard and it has a consultation room to facilitate private and confidential discussions. But the pharmacy lacks space, which impacts on general organisation and may detract from the overall appearance.
Principle 4. Services, including medicines management
Pharmacy services are generally accessible and suitably managed, so people receive their medicines safely. The pharmacy sources medicines suitably and carries out some checks to help make sure that they are fit for supply.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services and team members use equipment in a way that protects people’s privacy.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |