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Pharmacy inspections

Inspection reports and learning from inspections

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Bridge Cottage Ltd (1109308)

Inspection outcome: Standards met

Last inspection: 03/09/2020

Pharmacy context

The pharmacy is situated within a surgery building. The surgery and pharmacy share the same entrance, but the pharmacy can be open when the surgery is closed. The pharmacy has a 100 hours contract with the NHS. It provides NHS and private prescription dispensing, mainly to local residents. The pharmacy supplies medications in multi-compartment compliance packs for lots of people who need help taking their medicines. It also offers a home delivery service to the surrounding villages. This inspection took place during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

Overall, members of the pharmacy team work to professional standards and they identify and manage risks effectively. The pharmacy generally keeps its records up to date. Team members are clear about their own roles and responsibilities. And they know how to protect vulnerable people. The pharmacy team members keep people’s private information safe. They discuss mistakes they make during the dispensing process with the regular pharmacist. And they try to learn from these to avoid problems being repeated. But the pharmacy doesn’t always record these mistakes. So, team members may be missing out on opportunities to learn and could find it harder to know how to prevent a recurrence.

Principle 2. Staff

Standards met

The pharmacy has enough staff with relevant qualifications to provide its services safely. Team members do some ongoing training, but this is not structured or recorded. This could make it harder for the pharmacy to identify and address any gaps in the team’s knowledge or skills.

Principle 3. Premises

Standards met

The premises are generally clean and provide a safe, secure and professional environment for patients to receive healthcare. The pharmacy has added physical screens to help reduce risks posed by the COVID-19 pandemic. 

Principle 4. Services, including medicines management

Standards met

Overall, the pharmacy delivers its services in a safe and effective manner. It gets its medicines from reputable sources and stores them safely. It takes the right action in response to safety alerts so that people get medicines and devices that are safe to use. Pharmacy team members are helpful. They try to make sure that people have all the information they need so that they can use their medicines safely although this may not happen consistently when high risk medicines are delivered. 

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment for its services. And it maintains it properly.

Pharmacy details

41 High Street
WELWYN
AL69EF
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards