Inspection outcome: Standards met
Last inspection: 23/02/2023
Pharmacy context
This is a community pharmacy on a main street in the centre of Motherwell, a town on the outskirts of Glasgow. Its main activities are dispensing NHS prescriptions and providing some people with their medicines in multi-compartment compliance packs to help them take their medicines correctly. It provides a substance misuse service. It treats people for a variety of conditions under the NHS Pharmacy First Scheme and it delivers medication to people in their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks with its services. Team members appropriately reflect on any errors they make, and they make changes to improve working practices. They keep the records they need to by law. And they keep people’s confidential information secure. They know what to do to help protect vulnerable adult and children in their community.
Principle 2. Staff
The pharmacy has enough suitably trained team members who work well together to manage the workload. And they complete appropriate ongoing training to help develop them in their roles. They openly discuss any errors together, and they make suggestions to help improve the pharmacy's working practice.
Principle 3. Premises
The pharmacy premises are clean, tidy, and well organised. There is sufficient space for the pharmacy’s services. And the pharmacy has a suitable space where people can have private conversations with team members.
Principle 4. Services, including medicines management
The pharmacy manages its services safely and effectively. And it stores its medicines as it should. Team members provide people with advice and information to help make sure they take their medicine safely. And they keep good records to ensure people receive their medicines when they need them.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs, and it generally completes regular checks to ensure it is suitable to use. It uses its equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |