Inspection outcome: Standards met
Last inspection: 17/07/2019
Pharmacy context
An independent community pharmacy. The pharmacy is on a parade of locally run shops and businesses, in a residential area of Ealing. As well as NHS Essential Services, the pharmacy provides Medicines Use Reviews (MURs), New Medicines Service (NMS) and a delivery service for urgent prescriptions and the housebound. The pharmacy also provides medicines in multi-compartment compliance aids for 40 to 50 people. It also provides a substance misuse prescription service.
Inspection summary findings
Principle 1. Governance
The pharmacy’s working practices are safe and effective. Its team members understand their roles and responsibilities. They listen to people’s concerns and keep people’s information safe. They discuss any mistakes they make and share information on what could go wrong to help reduce the chance of making mistakes in future. But they are not thorough enough in the way they gather information and use it to learn and improve.
Principle 2. Staff
The pharmacy team manages the workload safely and effectively and team members work well together. They are comfortable about providing feedback to employers and are involved in improving the pharmacy’s services.
Principle 3. Premises
The pharmacy’s premises are clean, tidy and organised. They provide a safe, secure and professional environment for people to receive healthcare services. But the general condition of the floor meant that it did not look as clean as it could.
Principle 4. Services, including medicines management
The pharmacy generally provides services safely and tries to make its services available to everyone. Staff give people the advice and support they need to help them use their medicines safely and properly. In general, the pharmacy manages its medicines safely and effectively. The pharmacy generally stores its medicines safely. And it carries out checks to help make sure that its medicines are fit for purpose. But it doesn't carry out all of its checks as thoroughly as it could. And, it does not always properly label medicines which are not in their original packs.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide services safely. And, it uses its facilities and equipment to keep people's private information safe.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |