Inspection outcome: Standards met
Last inspection: 25/04/2019
Pharmacy context
This is a very busy pharmacy in a residential area, serving the local community. The owners acquired it around June 2018 and has since transferred to a new purpose-built premises. The pharmacy primarily prepares NHS prescription medicines and supplies a large number of weekly multi-compartment compliance aids devices, which are an aid to help people take their medicines. It also provides prescription ordering, home delivery, substance misuse treatment, minor ailment consultations, and smoking cessation services. The pharmacy also provides a range of other NHS services including, Medicines Use Reviews (MURs), flu vaccinations, emergency hormonal contraception (EHC), travel vaccinations, and chlamydia self-test kits plus treatment for diagnosed patients.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages the risks associated with its services appropriately. It has written instructions for the pharmacy team to follow that help make sure they complete tasks safely. Pharmacy team members try to record and learn from their mistakes. But, sometimes they do not do this as effectively as they could. So, they may miss learning opportunities. Everyone in the pharmacy team receives training on protecting people’s private information, and the team takes positive action to protect vulnerable people.
Principle 2. Staff
The pharmacy has enough suitably qualified staff given the volume and nature of the services provided. And there are enough experienced staff to prepare people’s medicines in compliance packs as well as provide the other services which are in high demand. New staff start their training promptly, and all the staff have regular performance reviews. But qualified team members don’t have formal training plans to make sure they keep their knowledge and skills up to date.
Principle 3. Premises
The pharmacy's premises are a secure and professional environment for the services provided.
Principle 4. Services, including medicines management
The pharmacy’s services are easy to access. The pharmacy organises its services effectively and efficiently. And it gets its medicines from licensed suppliers and manages them safely. The pharmacy team provides additional support to people on more complex medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment and facilities it needs to provide the services it offers.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |