Borno Chemists Ltd. (1031259)

Inspection summary findings

Principle 1. Governance

The pharmacy’s working practices are generally safe and effective. The pharmacy protects people’s personal information adequately. And it asks its customers for their views. It largely keeps the records it needs to so that medicines are supplied safely and legally. The team members generally respond appropriately when mistakes happen during the dispensing process. But they don’t always review these mistakes. So, they might be missing opportunities to learn and make the services safer.

Principle 2. Staff

The pharmacy has enough team members for its services, and they work effectively together and are supportive of one another. They have the appropriate skills, qualifications and training to deliver services safely and effectively. Team members get time set aside for ongoing structured training. This helps them keep their knowledge and skills up to date

Principle 3. Premises

The pharmacy provides healthcare in a suitable space. The premises generally help protect people’s personal information.

Principle 4. Services, including medicines management

Overall, the pharmacy provides its services safely. It obtains its medicines from reputable sources. And it largely manages them appropriately so that they are safe for people to use. It takes the right action in response to safety alerts to make sure that people get medicines and medical devices that are safe to use. But team members sometimes leave medicines in unsealed multi-compartment compliance packs over an extended period of time. This could increase the chances of mistakes being made. And it could affect the quality of the medicines.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.