Inspection outcome: Standards met
Last inspection: 04/12/2024
Pharmacy context
This is a community pharmacy located on a busy main road, next door to a GP practice. The pharmacy serves the diverse local population. It mainly dispenses NHS prescriptions which are received electronically. It provides the flu vaccine and Pharmacy First services. It also provides medication in multi‐compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy generally identifies and manages the risks associated with its services. It records and reviews any mistakes that happen during the dispensing process. And it protects people’s personal information. Team members understand their role in protecting vulnerable people. And the pharmacy largely keeps its records up to date and accurate.
Principle 2. Staff
The pharmacy has enough staff to manage its workload. Team members are suitably trained for the roles they undertake, and they are provided with ongoing training. But they do not always maintain records of training completed which may make it harder for them to show they are keeping their skills and knowledge up to date.
Principle 3. Premises
The pharmacy is generally clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
People can access the pharmacy’s services, and overall, the pharmacy provides its services safely. It gets its medicines from reputable suppliers and stores them properly. And it responds appropriately to drug alerts and product recalls. This helps make sure that its medicines and devices are safe for people to use. But the pharmacy could do more to ensure that people supplied higher-risk medicines receive appropriate advice about their medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |