Pharmacy context
This is a community pharmacy located on a busy main road, next door to a GP practice. The pharmacy serves the diverse local population. It mainly dispenses NHS prescriptions which are received electronically. It has recently started providing the new Pharmacy First service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines.
Inspection summary findings
Principle 1. Governance
The pharmacy adequately manages the risks associated with its services. And it generally keeps the records it needs to by law, so it can show that supplies are made safely and legally. Team members respond appropriately when mistakes happen during the dispensing process. People who use the pharmacy can provide feedback. And team members are provided with some training about safeguarding to ensure that incidents are dealt with appropriately.
Principle 2. Staff
The pharmacy does not have enough staff to adequately manage the pharmacy's workload. And it does not always ensure that team members do the right training for their roles. Team members have access to some ongoing training to help keep their skills and knowledge up to date but this is not very structured.
Principle 3. Premises
The pharmacy is clean and tidy and provides a safe and appropriate environment for people to access its services. It has a consultation room for people to have private conversations. And the pharmacy is kept secure from unauthorised access.
Principle 4. Services, including medicines management
People can access the pharmacy’s services. The pharmacy generally provides its services in a safe way. It orders its medicines from reputable sources and largely manages them properly. But it does not routinely highlight prescriptions for higher-risk medicines, so it may be missing out on opportunities to provide additional counselling information.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.