Inspection outcome: Standards met
Last inspection: 03/07/2024
Pharmacy context
This is a busy community pharmacy in the town of Galashiels in the Scottish Borders. Its main activity is dispensing NHS prescriptions. It provides some people with their medication in multi-compartment compliance packs to help them take their medicines correctly and it provides a range of NHS services including Pharmacy First. It has a delivery service, taking medicines to people in their homes.
Inspection summary findings
Principle 1. Governance
The pharmacy’s written procedures help team members manage risk and provide services safely. Team members record mistakes made during the dispensing process to learn from them. And they make changes to help prevent the same mistake from happening again. They generally keep the records required by law and keep people’s private information secure. Team members have completed training to respond appropriately to concerns for the welfare of vulnerable adults and children.
Principle 2. Staff
The pharmacy has suitably skilled and competent team members to help manage the workload. And those in training receive appropriate supervision. Team members complete ongoing training to help develop their skills and knowledge. They suitably respond to requests for advice and sales of medicines.
Principle 3. Premises
The pharmacy premises are clean, secure and suitable for the services provided. It has appropriate facilities for people requiring privacy when accessing services.
Principle 4. Services, including medicines management
The pharmacy manages the delivery of its services safely and effectively. Team members source medicines from recognised suppliers and complete checks on them to ensure they are fit for supply. They provide people accessing services with relevant information to help them take their medicines safely. And they respond appropriately to alerts about the safety of medicines.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services. Team members use the equipment in a way that protects people’s private information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |