Pharmacy context
This is a busy community pharmacy in the town of Galashiels in the
Borders of Scotland. Its main activity is dispensing NHS prescriptions. It
provides some people with their medicines in multi-compartment compliance packs
to help them take their medicines correctly. And it provides a medicines
delivery service for people in their homes. It supervises the administration of
medicines to some people.
Inspection summary findings
Principle 1. Governance
The pharmacy does not manage all the risks with its services. Team members do not always follow the written procedures increasing the risk of errors. And they do not always keep complete records as required by law. Team members
do not always appropriately record and report errors, including for some higher-risk
medicines. They understand their responsibilities for keeping people’s personal
information secure and know how to respond to concerns to help protect vulnerable people.
Principle 2. Staff
The pharmacy has team members who have, or are learning, appropriate knowledge and skills to provide services. And they support each other to learn. Team members work well together and feel comfortable to raise concerns with management.
Principle 3. Premises
Some areas of the pharmacy are excessively cluttered and untidy. This increases the risk of errors
and of team members falling. It has
soundproofed rooms where people can have private
conversations with team members. But not all are tidy and portray a professional image.
Principle 4. Services, including medicines management
The pharmacy does not always suitably manage its medicines. Team members do not follow a robust process for checking expiry dates of medicines. So, people may take medicines that are not fit for purpose. Team members generally provide pharmacy services safely. And they follow processes to help make sure people receive their medicines when they need them.
Principle 5. Equipment and facilities
The
pharmacy has the equipment and facilities it needs for its services. And it
mostly ensures the facilities are used in a way that protects people’s private
information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What does 'pharmacy has not met all standards' mean?
When a pharmacy has not met all standards, they are required to complete an improvement action plan, which you can find via a link at the top left of this page. We monitor progress to check the improvements are made and inspect again after six months to make sure the pharmacy is maintaining these improvements. A new report will then be published.