Inspection outcome: Standards met
Last inspection: 07/08/2019
Pharmacy context
The community pharmacy is situated on the northern ring road around Leicester. Most of its activity is dispensing NHS prescriptions and giving advice about medicines over the counter. The pharmacy supplies medicines in multi-compartment compliance packs to people who live in their own homes. The owner is the regular responsible pharmacist.
Inspection summary findings
Principle 1. Governance
The pharmacy mainly identifies and manages the risks associated with the provision of its services. It adequately manages people’s personal information. The pharmacy knows how to protect vulnerable people. It has some procedures to learn from its mistakes. The pharmacy doesn’t routinely record and review its near misses. So, it could be missing opportunities to improve the safety and quality of its services.
Principle 2. Staff
The pharmacy team members manage the workload within the pharmacy effectively and they work well together. Team members are able to share ideas to improve how the pharmacy operates. The pharmacy doesn’t currently have a structured training programme for its staff. So, they may not always be able to develop their skills and knowledge to improve the service and advice they can give to people.
Principle 3. Premises
The pharmacy keeps its premises safe, secure and appropriately maintained. The pharmacy mainly protects personal information.
Principle 4. Services, including medicines management
The pharmacy mainly provides its services safely. The pharmacist knows most of the people who use the pharmacy. The pharmacy gets its medicines and medical devices from reputable sources. It generally stores them safely. And it takes the right actions if any medicines or devices are not safe to use to protect people’s health and wellbeing. Some people, including those who receive higher-risk medicines, may not be getting all the information they need to take their medicines safely.
Principle 5. Equipment and facilities
The pharmacy has access to the appropriate equipment and facilities to provide the services it offers. It largely maintains its equipment and facilities adequately.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |