Boots (9012384)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks associated with its services well. Team members follow procedures to help them work safely and effectively. And they record their mistakes and review them to help improve the quality of the service they provide. The pharmacy keeps people’s personal information safe. And it keeps the records it needs to by law. Team members understand their role in safeguarding vulnerable people.

Principle 2. Staff

The pharmacy has enough staff to manage its workload safely. And all team members have completed relevant, accredited training for their roles. The pharmacy helps team members to keep their knowledge up to date by providing training opportunities. And team members are comfortable about raising any concerns they may have.

Principle 3. Premises

The premises are bright and clean, and they provide a suitable environment to provide healthcare services. There is sufficient space for the team to manage the pharmacy’s workload. And the pharmacy is kept secure from unauthorised access. The pharmacy has two, well equipped consultation rooms so people can have a private consultation if needed.

Principle 4. Services, including medicines management

The pharmacy is easily accessible to people with different needs. And it manages and provides its medicines and services safely. It obtains its medicines from licensed wholesalers and stores them appropriately. Team members complete the necessary checks to make sure medicines are suitable for use. And the pharmacy highlights higher-risk medicines so people taking these medicines receive additional advice about taking their medicines safely.

Principle 5. Equipment and facilities

The pharmacy has the equipment it needs to provide its services safely. Team members maintain the equipment so it is safe to use. And they use it in a way which protects people’s privacy.