Inspection outcome: Standards met
Last inspection: 19/10/2023
Pharmacy context
A Boots pharmacy in the airside departure area of a large, busy airport. The pharmacy is open from early morning until late at night all year round. And it sells a range of over-the-counter medicines and health and beauty products. It also provides anti-malarial tablets. And its team provides healthcare advice. The pharmacy does not provide NHS services. And it does not dispense prescriptions. But when needed, it transfers people’s prescriptions to the branch in the airport’s arrivals area for dispensing. And it brings the dispensed medicines back to the pharmacy for people to collect. People who use the pharmacy are airport passengers. And people working at the airport or working for one of the airlines.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks well. And it continually monitors the safety of its services to protect people and improve patient safety further. And team members take suitable action to prevent mistakes in the future. The pharmacy has insurance to cover its services. And it completes the records it needs to by law. The pharmacy has suitable written procedures in place to help ensure that its team members work safely and effectively. And the team understands and follows them. The pharmacy team knows how to protect the safety of vulnerable people. And it protects people’s confidential information properly.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely and effectively. The pharmacy trains its team members well for the tasks they carry out. And it manages its workload safely and effectively. Team members work well together. And they support one another. They are comfortable about providing feedback to one another, so that they can improve the quality of the pharmacy's services.
Principle 3. Premises
The pharmacy’s premises provide a suitable environment for people to receive its services. And they are sufficiently secure, clean, tidy and organised.
Principle 4. Services, including medicines management
The pharmacy makes sure its services meet the needs of the people who use it. And it makes them accessible to people. The pharmacy is good at providing its services safely and effectively. And it supports people with suitable advice and healthcare information. The pharmacy team gets its medicines and medical devices from appropriate sources. And team members make the necessary checks to ensure they are safe to use to protect people’s health and wellbeing. The pharmacy ensures that all its medicines are stored correctly and safely.
Principle 5. Equipment and facilities
The pharmacy has the right equipment to provide its services safely. It makes sure its equipment is stored securely.
Pharmacy details
Terminal 3
Departure Lounge
London Heathrow Airport
Hounslow
TW63XA
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |