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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011969)

Inspection outcome: Standards met

Last inspection: 30/04/2024

Pharmacy context

This pharmacy is in the airside departure lounge of an international airport terminal. It is open extended hours seven days a week. It mainly sells over-the-counter (OTC) medicines, and it provides an anti-malaria prophylaxis consultation service. 

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages its risks adequately. The pharmacy team follows written instructions to help make sure it provides safe services. Pharmacy team members receive training on protecting people's information, and they understand their role in protecting and supporting vulnerable people. And the pharmacy keeps the records it needs to by law.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide safe and effective services. Team members work well together.

Principle 3. Premises

Standards met

The premises are clean, secure and suitable for the pharmacy’s services. It has areas where people can have confidential conversations with pharmacy team members and maintain their privacy.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s working practices are generally effective, which helps make sure people receive safe services. It gets its medicines from licensed suppliers.

Principle 5. Equipment and facilities

Standards met

The pharmacy team has the equipment and facilities that it needs for the services it provides. The equipment is appropriately maintained and used in a way that protects people's privacy.

Pharmacy details

T2-L30-019 (Terminal 2, Level 30 – unit 19)
Airside Concourse
Manchester Airport Super Terminal, Atlanta Avenue
Manchester
M903HG
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards