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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011862)

Inspection outcome: Standards met

Last inspection: 05/01/2023

Pharmacy context

This pharmacy is situated in the main shopping area in the centre of Windsor. It previously operated from another retail site nearby but relocated in 2022. The pharmacy sells over the counter medicines, and it dispenses prescriptions. And it also offers some other pharmacy services such as flu vaccinations, the NHS hypertension finding service and NHS new medicine service. People from the local community use the pharmacy, but it also provides frequent support and healthcare advice to tourists and visitors to the area.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy has systems and processes in place to help make sure that its team members work safely. And it suitably identifies and manages the risks associated with its services. The pharmacy keeps the records it needs to by law. Pharmacy team members keep people’s private information safe, and they understand their role in protecting and supporting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to deliver its services safely and the team works well together. Team members have the right qualifications for their roles. The pharmacy supports a culture of openness and learning. And team members complete appropriate ongoing training, so they continue to develop their knowledge and skills. Targets do not compromise patient safety.

Principle 3. Premises

Standards met

The pharmacy is professional in appearance and suitable for the provision of healthcare services. It has consultation facilities so people can have confidential conversations with pharmacy team members and receive services in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are reasonably accessible and it’s working practices are safe, so people receive appropriate care. The pharmacy gets its medicines from licensed suppliers, and the team members make checks and manage medicines appropriately to make sure they are fit for purpose and suitable to supply.

Principle 5. Equipment and facilities

Standards met

​The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.

Pharmacy details

119 Peascod Street

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards