Inspection outcome: Standards met
Last inspection: 03/02/2022
Pharmacy context
This is a community pharmacy which re-located into a shopping mall in June 2021. It dispenses NHS and private prescriptions. And it supplies some medicines in multi-compartment compliance packs. The pharmacy team advises on minor ailments and medicines’ use through the NHS Pharmacy First service. The pharmacy supplies and sells a range of over-the-counter medicines and offers services including smoking cessation and seasonal flu vaccination. It is open extended hours, and seven days a week. This pharmacy was inspected during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy suitably identifies and manages the risks associated with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records it needs to by law, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.
Principle 2. Staff
The pharmacy has enough qualified and experienced team members to safely provide its services. It supports team members by providing time for training during the working day. Team members make decisions within their competence to provide safe services to people. And they use their professional judgement well to help people. They know how to make suggestions and raise concerns if they have any to keep the pharmacy safe.
Principle 3. Premises
The pharmacy premises are clean and suitable for the pharmacy services provided. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed. Pharmacy team members report any maintenance issues, and the pharmacy addresses these appropriately.
Principle 4. Services, including medicines management
The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable advice to help them use their medicines. And they provide extra written information to people taking higher-risk medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |