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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011549)

Inspection outcome: Standards met

Last inspection: 09/10/2024

Pharmacy context

This is a community pharmacy in a retail park on the outskirts of Orpington. It does not provide NHS services. Its main activities consist of flu vaccinations and selling over the counter medicines. This was the first inspection of the pharmacy since it opened.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy manages the risks associated with its services well. Team members have written procedures they can follow and they get regular training about them. People using the pharmacy can provide feedback and their personal information is protected. Overall, the pharmacy keeps the records it needs to by law. And staff know how to protect the welfare of a vulnerable person.

Principle 2. Staff

Standards met

The pharmacy has enough staff to provide its services safely, and they have the appropriate training for their roles. Team members feel comfortable about raising concerns and they get ongoing training to help keep their knowledge and skills up to date.

Principle 3. Premises

Standards met

The pharmacy’s premises are appropriate for the provision of healthcare and they are kept secure. People can have a conversation with a team member in a private area.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides its services safely and they are accessible to people with different needs. It gets its medicines from reputable suppliers and stores them appropriately. And the team takes appropriate action in response to safety alerts to help ensure people get medicines and medical devices that are safe to use.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide its services safely.

Pharmacy details

Nugent Shopping Park
Cray Avenue
Orpington
BR53RP
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards