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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011511)

Inspection outcome: Standards met

Last inspection: 11/04/2022

Pharmacy context

This pharmacy is situated within a large retail store in central London near Charing Cross station. It first opened in February 2022. It sells over-the-counter medicines, and it provides a range of both NHS and private pharmacy services. Most of the people who visit the pharmacy are tourists, local workers or students. This inspection was undertaken during the Covid-19 Pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy identifies and manages the risks associated with its services. It has policies and procedures to help make sure that its team members work safely. The pharmacy has appropriate insurance for the services it provides, and it keeps all the records it needs to by law. Pharmacy team members keep people’s private information safe. And they understand their role in protecting and supporting vulnerable people.

Principle 2. Staff

Standards met

The pharmacy generally has enough suitably qualified staff to deliver its services safely. The team members complete appropriate training and keep their knowledge up to date. They work well together, and the pharmacy supports a culture of openness.

Principle 3. Premises

Standards met

The pharmacy provides a professional environment for people to receive healthcare services. It has consultation facilities which are used for some services such as vaccinations, and so the pharmacy team can speak to people in private.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are easily accessible. Its working practices are generally safe and effective, so people receive appropriate care. The pharmacy gets its medicines from reputable suppliers and it stores them securely. The team members make checks and manage medicines appropriately to make sure they are fit for purpose and suitable to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the right equipment and facilities to provide its services safely. Equipment is appropriately maintained and used in a way which protects people’s privacy.

Pharmacy details

426-427 Strand

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards