Inspection outcome: Standards met
Last inspection: 29/04/2021
Pharmacy context
A community pharmacy set within a large unit of a shopping centre in Woking. The pharmacy opens seven days a week. It sells a range of health and beauty products, including over-the-counter medicines. It dispenses people’s prescriptions. It offers the NHS New Medicine Service. And it delivers medicines to people who have difficulty in leaving their homes. The pharmacy provides winter flu vaccinations. It offers a paid-for cystitis test and treat service. And it supplies malaria prevention medicines too. People can collect coronavirus (COVID-19) home-testing kits from the pharmacy. And the pharmacy offers an in-store COVID-19 polymerase chain reaction (PCR) testing service that people pay for. This inspection took place during the COVID-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks very well. And it continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from them and act to avoid problems being repeated. Members of the pharmacy team know what they could and couldn’t do, what they’re responsible for and when they might seek help. They generally keep people’s private information safe. And they help protect vulnerable people by promoting the ‘Safe Space’ initiative. So, people can remove themselves from an abusive or violent environment. People using the pharmacy can provide feedback to help improve the pharmacy’s services. The pharmacy mostly keeps the records it needs to by law. And it has appropriate insurance to protect people if things do go wrong.
Principle 2. Staff
The pharmacy has enough team members to deliver safe and effective care. Members of the pharmacy team do the right training for their roles. They work well together and use their judgement to make decisions about what is right for the people they care for. They’re comfortable about giving feedback on how to improve the pharmacy’s services. They know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy is bright, clean and modern. It provides a safe, secure and professional environment for people to receive healthcare in. It’s well designed to meet the needs of the people who use it, and to make sure they can receive services in private when they need to.
Principle 4. Services, including medicines management
The pharmacy provides services that people can access. Its working practices are safe and effective. And its team is helpful. The pharmacy delivers prescription medicines to people’s homes and keeps records to show that it has delivered the right medicine to the right person. It gets its medicines from reputable sources and it stores them appropriately and securely. Members of the pharmacy team carry out the checks they need to. So, they can make sure the pharmacy’s medicines are safe and fit for purpose. And they generally dispose of people’s waste medicines properly too.
Principle 5. Equipment and facilities
The pharmacy has the equipment and the facilities it needs to provide its services safely. And its team makes sure the equipment it uses is clean.
Pharmacy details
8-10 Wolsey Walk
Wolsey Place Shopping Centre
Woking
GU216XU
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |