Boots (9011246)

Inspection summary findings

Principle 1. Governance

The pharmacy manages the risks with its services and provides them safely and efficiently. It keeps people's sensitive information secure, and team members are well equipped to help safeguard vulnerable adults and children. The pharmacy’s team members are good at learning from the mistakes they make during the dispensing process. They put measures in place to reduce the risk of similar errors happening again and so help improve people's safety. The pharmacy proactively encourages feedback from people who use its services. And it uses this feedback to improve the quality of these services.

Principle 2. Staff

The pharmacy employs team members who have the appropriate qualifications and skills to operate the pharmacy safely. It reviews staffing levels in response to changes in the pharmacy’s workload. And it makes appropriate changes to ensure the pharmacy continues to deliver its services effectively and efficiently. The pharmacy is good at supporting its team members with a structured training programme. This helps them in improving their knowledge and skills and ensures they are ready to provide new services safely.

Principle 3. Premises

The pharmacy premises are suitable for the services provided and the pharmacy maintains them to a high standard. It has a private consultation room where people can have confidential conversations with a pharmacy team member.

Principle 4. Services, including medicines management

The pharmacy offers a range of services which are easily accessible to people. It manages these services well. The pharmacy’s team members follow robust process to ensure the pharmacy stores and manages its medicines correctly. And this ensures medicines are fit for purpose.

Principle 5. Equipment and facilities

The pharmacy has the appropriate equipment and facilities to safely manage its services. The equipment is well maintained to ensure it is fit for purpose.