Inspection outcome: Standards met
Last inspection: 14/02/2022
Pharmacy context
This pharmacy is located on a busy local high street and near a market. The pharmacy serves people of all age ranges and receives most of its prescriptions electronically. It provides the New Medicine Service. It also provides medication in multi-compartment compliance packs to people who live in their own homes and need help managing their medicines. The inspection took place during the Covid-19 pandemic.
Inspection summary findings
Principle 1. Governance
The pharmacy generally manages its risks appropriately to make sure people are kept safe. It keeps the records it needs to by law. So, it can show that supplies are made safely and legally. Team members get training so they know how to protect vulnerable people and the pharmacy manages and protects people’s confidential information appropriately.
Principle 2. Staff
The pharmacy has just about enough staff to provide its services safely. The pharmacy team can provide feedback and concerns relating to pharmacy service. Team members undertake the right training for their roles. And they get some ongoing training. But they sometimes find it difficult
to complete this training during work time, which could make it harder to for them to keep their skills and knowledge up to date.
Principle 3. Premises
The premises are suitable for the pharmacy’s services and are mostly clean. People can have a conversation with a team member in a private area. But the pharmacy could do more to make sure that it keeps all areas of the dispensary and consultation room clean.
Principle 4. Services, including medicines management
People with a range of needs can access the pharmacy’s services and the pharmacy provides its services safely. People taking higher-risk medicines are provided with the information they need to take their medicines safely. Medicines are well managed and appropriate action is taken where stock is not fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the equipment it needs to provide its services safely. It uses its equipment to help protect people’s personal information.
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
| The pharmacy has met all the standards for registered pharmacies | |
| The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
| The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
| The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
| The pharmacy meets all the standards | |
| The pharmacy has not met one or more standards |