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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011161)

Inspection outcome: Standards met

Last inspection: 17/05/2022

Pharmacy context

This community pharmacy is in a large shopping centre close to Hull city centre. The pharmacy provides a range of services including dispensing NHS prescriptions and private services such as chickenpox vaccinations. The pharmacy supplies medicines to people living in several care homes in the area. The inspection was in response to concerns raised by several care homes regarding delays to the supply of medicines. The pharmacy was inspected during the COVID-19 pandemic.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy generally identifies and manages the risks associated with providing pharmacy services well. The pharmacy suitably protects people’s private information. And it keeps the records it needs to by law. The team members respond correctly when errors happen. They regularly review the errors made and they use this information to take appropriate action to help prevent similar mistakes happening again. People using the pharmacy can raise concerns which the team suitably responds to. The team members have training and guidance to adequately respond to safeguarding concerns.

Principle 2. Staff

Standards met

The pharmacy has a team with an appropriate range of experience and skills needed to support its services. Team members work well together and are good at supporting each other in their day-to-day work especially at times of increased workload. They take opportunities to enrol on to training courses and are encouraged to take on additional responsibilities. The team members receive some level of informal feedback on their performance so they can develop their skills and knowledge.

Principle 3. Premises

Standards met

The pharmacy premises are clean, secure and suitable for the services provided. And the pharmacy has good facilities to meet the needs of people requiring privacy when using its services.

Principle 4. Services, including medicines management

Standards met

The pharmacy provides a range of services that support people’s health needs and are easily accessible. The pharmacy generally takes appropriate action to ensure the delivery of its services remain safe and suitable. And it generally manages its services well to help people receive appropriate care. The pharmacy keeps detailed records to help monitor the services it provides particularly the supply of medicines to care homes. This enables the team to deal with queries effectively. The pharmacy gets its medicines from reputable sources and it stores them properly. The team carries out appropriate checks to make sure medicines are in good condition and appropriate to supply.

Principle 5. Equipment and facilities

Standards met

The pharmacy has the equipment it needs to provide safe services and it uses its facilities to correctly protect people’s private information.

Pharmacy details

Unit 16 & 17, St Stephens Shopping Centre
110 Ferensway
Hull
HU28LN
England

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards