Inspection outcome: Standards met
Last inspection: 28/11/2019
Pharmacy context
This is a busy pharmacy located in a branch of Boots within the departure area of a large airport. Most people who use the pharmacy are airport passengers or work at the airport. The pharmacy opens extended hours all year round. It sells a range of over-the-counter medicines and health and beauty products. And its team provides healthcare advice. The pharmacy doesn’t provide NHS services. And it doesn’t dispense prescriptions. But, people can collect prescriptions from it which have been made up at the pharmacy in the airport’s arrivals area.
Inspection summary findings
Principle 1. Governance
The pharmacy identifies and manages its risks very well. And it continually monitors the safety of its services to protect people and further improve patient safety. Its team members log and review the mistakes they make. So, they can learn from these and act to avoid problems being repeated. The pharmacy has appropriate insurance to protect people if things do go wrong. It mostly keeps all the records it needs to by law. And it asks people using its services for their views. People who work in the pharmacy can explain what they do, what they’re responsible for and when they might seek help. They understand their role in protecting vulnerable people. And they keep people’s private information safe.
Principle 2. Staff
The pharmacy has enough team members to provide its services safely and effectively. And it encourages them to give feedback. Staff work well together as a team and have a work culture of openness, honesty and learning. The pharmacy provides its team members with the training and support they need. And it actively encourages them to improve their skills. Staff know how to raise a concern if they have one. And their professional judgement and patient safety are not affected by targets.
Principle 3. Premises
The pharmacy provides an adequate and secure environment for people to receive healthcare. It has a room where people can have private conversations with members of the pharmacy team.
Principle 4. Services, including medicines management
The pharmacy makes sure that its services are accessible and meet the needs of the people it serves. It is good at providing its services safely and effectively. It takes extra care when supplying over-the-counter medicines. Its team members are helpful. And they make sure that people have all the information they need. So, they can use their medicines safely. The pharmacy gets its medicines from a reputable source and stores them appropriately and securely. And its team members mostly carry out the checks they need to. So, they can make sure the pharmacy’s medicines are fit for purpose.
Principle 5. Equipment and facilities
The pharmacy has the right equipment to provide its services safely. It makes sure its equipment is stored securely.
Pharmacy details
North Terminal Departures
London Gatwick Airport
Gatwick
RH60NP
England
What do the inspection outcomes mean?
After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met
The pharmacy has met all the standards for registered pharmacies | |
The pharmacy has not met one or more of the standards for registered pharmacies |
What do the summary findings for each principle mean?
The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:
The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards | |
The pharmacy delivers positive outcomes for patients and performs well against most of the standards | |
The pharmacy meets all the standards | |
The pharmacy has not met one or more standards |