Boots (9011138)

Inspection summary findings

Principle 1. Governance

The pharmacy identifies and manages the risks associated with its services. It has some good processes for managing safety. And its team members are committed to adapting their approach to reviewing risk and sharing learning to help continuously drive improvement. Pharmacy team members have clearly defined roles and responsibilities. And the pharmacy manages the risks associated with delegating its tasks well, through keeping audit trails. It keeps people’s private information secure. And it keeps all records it must by law. It has the necessary arrangements in place to protect the health and wellbeing of vulnerable people. The pharmacy responds appropriately to the feedback it receives from people using its services. And it shares this feedback with its team members.

Principle 2. Staff

The pharmacy has enough skilled and knowledgeable people working to provide its services safely. It reviews its staffing levels and the skill mix of its team to ensure they remain appropriate. It has good learning and development strategies which encourage pharmacy team members to expand their knowledge and skills. And pharmacy team members receive protected learning time. They engage regularly in team discussions. And they are enthusiastic about their roles. They understand the importance of sharing learning to improve safety across the pharmacy. The pharmacy encourages feedback from its team members. And it demonstrates how it listens to and responds to feedback to inform its safety processes.

Principle 3. Premises

The pharmacy is clean and secure. It offers a professional environment for delivering healthcare services. Pharmacy team members actively promote the use of the pharmacy’s consultation rooms to people. And these rooms are suitably sound proof and are fitted to a high standard.

Principle 4. Services, including medicines management

The pharmacy offers access to an extended range of services and ensures these services are easily accessible to people. Pharmacy team members are committed to engaging with people about their health and wellbeing. They show how they reach out to people through the pharmacy’s health campaigns. And through the pharmacy partnering with other specialist organisations to provide innovative services. The pharmacy has records and systems in place to make sure people get the right medicines at the right time. It obtains its medicines from reputable sources. And it stores these medicines safely and securely.

Principle 5. Equipment and facilities

The pharmacy has all the equipment it needs for providing its services. It monitors equipment to ensure it remains safe to use. And its team members use the equipment and facilities in a way which protects people’s confidentiality.