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Pharmacy inspections

Inspection reports and learning from inspections

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Boots (9011119)

Inspection outcome: Standards met

Last inspection: 22/08/2019

Pharmacy context

This is a small Boots store located on a busy thoroughfare in central London, close to King’s College. It opened in March 2019 having relocated from a nearby site. It has a high footfall and busy over-the-counter trade selling medicines, food and beverages and toiletries. People who visit the pharmacy include local workers, university students and tourists. It dispenses private and NHS prescriptions and supplies some other pharmacy services including Medicines Use Reviews (MURs) and flu vaccinations.

Inspection summary findings

Principle 1. Governance

Standards met

The pharmacy’s working practices are safe and effective. It protects people’s private information and keeps the records it needs to by law. People are able to give feedback and make a complaint about the services. The team members follow written instructions to make sure they work safely, and they learn from their mistakes. And they understand how to safeguard and support vulnerable people.

Principle 2. Staff

Standards met

The pharmacy has enough staff to manage the workload. Team members hold the appropriate qualifications for their roles and they complete regular ongoing learning so that they can keep their knowledge up to date. They work in an open culture and are able to raise concerns or provide feedback.

Principle 3. Premises

Standards met

The pharmacy provides a clean and professional environment which is suitable for the provision of pharmacy services. It has a consultation room, so people are able to have private and confidential discussions.

Principle 4. Services, including medicines management

Standards met

The pharmacy’s services are accessible to most people, and it manages them safely and effectively so that people receive appropriate care. It obtains medicines from licensed suppliers, and it carries out regular checks to make sure that they are in suitable condition to supply.

Principle 5. Equipment and facilities

Standards met

Members of the pharmacy team have the equipment and facilities they need for the services they provide. Equipment is used in a way that protects privacy.

Pharmacy details

135 Strand

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What do the inspection outcomes mean?

After an inspection each pharmacy receives one overall outcome. This will be either Standards met or Standards not all met

Met The pharmacy has met all the standards for registered pharmacies
Not all met The pharmacy has not met one or more of the standards for registered pharmacies

What do the summary findings for each principle mean?

The standards for registered pharmacies are made up of five principles. The pharmacy will also receive one of four possible findings for each of these principles. These are:

Excellent practice The pharmacy delivers an innovative service and benefits the whole community and performs well against the standards
Good practice The pharmacy delivers positive outcomes for patients and performs well against most of the standards
Standards met The pharmacy meets all the standards
Standards not all met The pharmacy has not met one or more standards